Partner Spotlight: Newstel

Quick Look

• Multilingual customer support covering 10+ European and Asian languages with native-level expertise
• Remote-ready operational hubs across the Philippines, the UK, and mainland Europe for seamless scaling
• UKCCF Award nominations for innovation in customer experience and team development
• AI-enhanced workflows that boost efficiency while keeping the human touch intact
• Structured training programs that mirror your brands voice across every language and market

Newstel: Scaling Customer Experience Across Borders

When your brand goes global, your customer service needs to follow. That's not a nice-to-have anymore. It's the baseline expectation for any serious e-commerce operation scaling across Europe and Asia.

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Newstel gets it. They've built their entire operation around one simple truth: great customer experiences drive business growth. And for ShipOffers clients expanding into new markets, that matters more than ever.

Multilingual Support That Actually Sounds Like Your Brand

Newstel isn't just another call center throwing warm bodies at phone lines. They're a multilingual customer engagement partner covering 10+ European and Asian languages with native-level expertise. That means your customers in Germany, France, Spain, and beyond get support that sounds like it's coming directly from your team, not a script.

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Their approach is worth noting. They've developed structured training programs that go beyond basic language skills. Their teams learn your brand voice, your tone, your values. Whether a customer reaches out in English or Dutch, the experience stays consistent and on-brand.

Built for Scale, Ready for Peaks

Here's what sets Newstel apart for affiliate marketers and e-commerce brands: they've designed their infrastructure specifically for rapid scaling and seasonal surges.

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Their operational hubs span the Philippines, UK, and mainland Europe. All fully remote-ready. All built to handle sudden spikes in volume without dropping the ball on quality. That geographic diversity also means better time zone coverage and backup systems if one location faces disruptions.

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Last year, they earned UKCCF Award nominations for innovation in customer experience and team development. That's industry recognition backed by operational results.

The Human + Tech Balance

Newstel has figured out something a lot of service providers miss: AI should enhance human service, not replace it.

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They use AI-driven tools to predict call volumes, identify common issues, and streamline workflows. But when a customer needs reassurance or creative problem-solving? That's where their trained teams step in. The tech handles the repetitive stuff. The humans handle the empathy and relationship building.

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As Sophie from Newstel puts it: "We believe great customer experiences are the heart of business growth. By combining multilingual expertise, scalability, and trusted reliability, we empower our clients to expand with confidence across global markets."

What This Means for ShipOffers Clients

If you're scaling across borders or planning your next growth phase, your customer service infrastructure needs to match your ambition. Newstel brings the multilingual capabilities, operational resilience, and award-winning reliability that supports aggressive growth without sacrificing the personal touch that builds customer loyalty.

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They're not just answering phones. They're extending your brand into new markets with the quality and consistency that keeps customers coming back.

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‍Learn more: newstel.com | LinkedIn