Partner Spotlight: HelpGrid
At HelpGrid, the future of customer interaction isn’t about cutting headcount. It’s about multiplying impact. Their latest innovations are giving sales and support agents a competitive edge in real time, helping partners drive more revenue per call, deliver smoother customer experiences, and adapt with agility in a changing market. From AI-assisted tools to smarter lead routing, HelpGrid is turning everyday interactions into serious business wins.
Here’s a look at what’s making waves right now.
Agent Co-Pilot: Real-Time AI for Real-World Wins
HelpGrid’s new Agent Co-Pilot is a game-changer for sales and support teams. This AI-powered assistant works alongside human agents in real-time, delivering live prompts, recommending best-fit product bundles, and guiding conversations with confidence, all without agents having to memorize scripts or bounce between dashboards.
What really sets Co-Pilot apart is its human-first design philosophy. While others are racing to automate and replace, HelpGrid is building tools that support people, not sideline them. Co-Pilot takes on the cognitive load by pulling up knowledge, capturing data points, and summarizing calls, so agents can focus on the moments that close deals and build trust.
It’s not just smarter tech. It’s tech that makes your team smarter. The result? More output, better calls, and teams that feel empowered, not overworked.
Precision Lead Routing That Drives Real Results
Complementing Agent Co-Pilot is HelpGrid’s upgraded lead distribution and ticketing system. This new engine matches leads not just by general skills, but by performance data that actually moves the needle, like conversion rate, campaign niche, and lead value.
Every lead is assigned to the agent most likely to close, resulting in higher revenue and better customer outcomes from the start. It’s a more innovative way to make sure every opportunity gets its best shot. When paired with Co-Pilot, this system unlocks operational efficiency at a whole new level.
Flexible, Partner-First Innovation
HelpGrid doesn’t wait until every new product is polished to perfection. Many times, they bring their partners into the process. Select high-volume vendors are being invited to test beta versions of HelpGrid’s emerging tools, giving them early access to innovations like Agent Co-Pilot and upgraded routing systems before they’re widely released. It’s all part of a deliberate approach to innovation.
By gathering real-world feedback in live environments, HelpGrid ensures its tech actually meets the day-to-day needs of performance-focused teams. It’s a transparent, collaborative model that rewards partners with early advantages and ensures the end product delivers more than just hype. As HelpGrid internalizes, “Slow is smooth, smooth is fast.”
Culture That Lifts People Up
For HelpGrid, success goes beyond the screen. Their global team of 500+ isn’t just closing deals. They’re changing lives by helping employees buy their first homes, travel abroad, and provide for their families in meaningful ways.
From rebuilding schools to supporting rural communities in Ireland, the Philippines, and beyond, HelpGrid reinvests in the places their people call home.
Connect with HelpGrid
Looking for a partner who turns support into sales and stress into strategy?
Reach out to your ShipOffers Account Manager, and we’ll get you connected with HelpGrid!
June 16, 2025
At HelpGrid, the future of customer interaction isn’t about cutting headcount. It’s about multiplying impact. Their latest innovations are giving sales and support agents a competitive edge in real time, helping partners drive more revenue per call, deliver smoother customer experiences, and adapt with agility in a changing market. From AI-assisted tools to smarter lead routing, HelpGrid is turning everyday interactions into serious business wins.
Here’s a look at what’s making waves right now.
Agent Co-Pilot: Real-Time AI for Real-World Wins
HelpGrid’s new Agent Co-Pilot is a game-changer for sales and support teams. This AI-powered assistant works alongside human agents in real-time, delivering live prompts, recommending best-fit product bundles, and guiding conversations with confidence, all without agents having to memorize scripts or bounce between dashboards.
What really sets Co-Pilot apart is its human-first design philosophy. While others are racing to automate and replace, HelpGrid is building tools that support people, not sideline them. Co-Pilot takes on the cognitive load by pulling up knowledge, capturing data points, and summarizing calls, so agents can focus on the moments that close deals and build trust.
It’s not just smarter tech. It’s tech that makes your team smarter. The result? More output, better calls, and teams that feel empowered, not overworked.
Precision Lead Routing That Drives Real Results
Complementing Agent Co-Pilot is HelpGrid’s upgraded lead distribution and ticketing system. This new engine matches leads not just by general skills, but by performance data that actually moves the needle, like conversion rate, campaign niche, and lead value.
Every lead is assigned to the agent most likely to close, resulting in higher revenue and better customer outcomes from the start. It’s a more innovative way to make sure every opportunity gets its best shot. When paired with Co-Pilot, this system unlocks operational efficiency at a whole new level.
Flexible, Partner-First Innovation
HelpGrid doesn’t wait until every new product is polished to perfection. Many times, they bring their partners into the process. Select high-volume vendors are being invited to test beta versions of HelpGrid’s emerging tools, giving them early access to innovations like Agent Co-Pilot and upgraded routing systems before they’re widely released. It’s all part of a deliberate approach to innovation.
By gathering real-world feedback in live environments, HelpGrid ensures its tech actually meets the day-to-day needs of performance-focused teams. It’s a transparent, collaborative model that rewards partners with early advantages and ensures the end product delivers more than just hype. As HelpGrid internalizes, “Slow is smooth, smooth is fast.”
Culture That Lifts People Up
For HelpGrid, success goes beyond the screen. Their global team of 500+ isn’t just closing deals. They’re changing lives by helping employees buy their first homes, travel abroad, and provide for their families in meaningful ways.
From rebuilding schools to supporting rural communities in Ireland, the Philippines, and beyond, HelpGrid reinvests in the places their people call home.
Connect with HelpGrid
Looking for a partner who turns support into sales and stress into strategy?
Reach out to your ShipOffers Account Manager, and we’ll get you connected with HelpGrid!
