HelpGrid
World-Class Customer Support — HelpGrid + ShipOffers
HelpGrid provides high-converting, U.S.-based customer and sales support for direct response brands. With expertly trained agents, fast response times, and a deep understanding of your offers, HelpGrid helps ShipOffers clients reduce chargebacks, boost retention, and elevate the customer experience.
Why We Partnered with HelpGrid
- 24/7 omnichannel support via phone, email, and chat
- Specialized in supplement, nutra, and continuity offers
- Skilled in handling retention, refunds, and upsells
- Data-driven insights to improve LTV and reduce churn
Ideal For
- Subscription and continuity brands
- Offer owners needing retention-first support
- Founders looking to improve CSAT and reduce risk
Service Meets Fulfillment
HelpGrid manages customer care. ShipOffers delivers the product:
- Real-time integration between support and fulfillment systems
- Agents trained on ShipOffers’ fulfillment workflows
- Smooth handling of returns, reships, and order status inquiries
- Unified backend that scales with your growth
